User Account Deletion Policy
At VB Mingle, we are committed to protecting your privacy and providing transparency around the data we collect and how it is handled. If you choose to delete your account, we will delete or anonymize the following data as outlined below. This process ensures compliance with applicable privacy laws and regulations.
Data Deleted Upon Account Deletion
When a user requests to delete their account, the following types of data will be permanently deleted from our servers:
Personal Information:
All personally identifiable information, including but not limited to your name, email address, phone number, and any profile information you provided at registration.
Account Information:
Your username, password, and any associated account details.
User-Generated Content:
Any content you have created, uploaded, or shared within the app, such as posts, comments, messages, or media files (photos, videos, etc.).
Transaction Data:
Purchase history, subscriptions, and any related payment information stored directly by us.
Activity Logs:
Interaction history, such as login attempts, usage patterns, and browsing history within the app.
Support Requests:
Records of any previous support or feedback requests you’ve submitted through the app.
Data Retained After Account Deletion
Some data may be retained temporarily or permanently for specific reasons, including legal, regulatory, or business purposes. The types of data that may be retained include:
Financial Records:
Data related to transactions, purchases, or any financial information required for tax, audit, or legal compliance will be retained for a period of 2 years, as per financial regulations.
Legal Obligations:
Information required for legal compliance, such as records related to fraud prevention, user agreements, or other legal claims, may be retained as needed, based on applicable laws.
Anonymous Data:
Non-identifiable data or aggregated statistical data, such as app usage metrics, may be retained for business analytics purposes. This data is anonymized and cannot be traced back to any individual user.
Retention Period: For data that is retained for legal or regulatory purposes:
Financial Data: Retained for 2 years to comply with financial or tax obligations.
Anonymized Data: Retained indefinitely for analytics and app improvement purposes, as this data is no longer linked to identifiable individuals.
Once the necessary retention periods have lapsed, any remaining data will be permanently deleted from our systems.
How to Request Data Deletion
To request deletion of your account and associated data, you can:
Email Us: Send a request to support@vbmingle.com with the subject line “Account Deletion Request.”
In-App Option: Login to the VB Mingle app, Navigate to the “Me” section within the app, select “my account,” and choose the “Delete Account” option.
Contact Us
If you have any questions or concerns about our data deletion process, please contact us at support@vbmingle.com